1. General Shipping Information
We ship worldwide from our warehouse in Poland. We use trusted carriers such as USPS, Deutsche Post, Royal Mail, DPD, FedEx, and others depending on destination and order type.
Each product is carefully packaged to minimize the risk of damage during transport.
2. Shipping Days
Orders are processed and shipped Monday to Friday, excluding public holidays.
3. Processing Time
Processing time depends on the product type:
- Small items (e.g. keychains, emblems, accessories): 2–4 business days
- Larger or custom items: up to 7 business days
Processing times may be extended during peak seasons or holidays.
4. Delivery Time
Standard / Priority Mail:
- Europe: 4–10 business days
- United States: 10–20 business days
- Rest of the world: 10–30 business days
Courier Shipping (DPD, FedEx, etc.):
- Europe: 3–5 business days
- United States: 5–7 business days
- Rest of the world: 7–10 business days
Delivery times are estimates and may be extended due to customs, carrier delays, or peak periods.
5. Tracking
A tracking number is provided once the order has been shipped.
Tracking updates are provided by the carrier and may vary depending on the destination country and logistics provider.
6. Address Responsibility
Customers are responsible for providing a complete and accurate shipping address, including apartment numbers, access codes, and any required delivery details.
Customers must verify all order details before completing the purchase.
We are not responsible for delays, losses, or non-delivery caused by incorrect, incomplete, or inaccessible addresses provided by the customer.
7. Delivery Confirmation & Risk Transfer
Orders are considered fulfilled once the carrier confirms delivery at the provided address.
Risk of loss or damage transfers to the customer upon confirmed delivery by the carrier.
Claims of non-receipt must be supported by carrier tracking data and official investigation results.
8. Customs & Duties
All customs duties, taxes, and import fees are the responsibility of the customer and are determined by the destination country’s authorities.
Refusal to pay customs duties may result in return shipment and additional costs charged by the carrier.
9. Force Majeure
We are not responsible for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to: natural disasters, extreme weather, strikes, pandemics, war, carrier disruptions, customs delays, or government actions.
In such cases, delivery times are extended for the duration of the event.
REFUND & RETURN POLICY
1. Right of Withdrawal
You have the right to cancel your order within 14 days of receiving it, without giving any reason, in accordance with EU consumer protection law.
2. Return Conditions
Returned items must be in their original condition and, where reasonably possible, include original packaging and all accessories.
You may inspect the product as you would in a physical store.
You are responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
3. Return Shipping
Unless otherwise stated, return shipping costs are borne by the customer.
The customer is responsible for secure packaging and safe return delivery.
4. Refunds
Refunds will be processed within 14 days from the day we receive the returned goods or proof of return shipment.
We may withhold the refund until the goods or proof of return are received.
Refunds are issued to the original payment method only.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with clear photos of the product and packaging.
We will assess the issue and offer a replacement or refund where appropriate.
6. Undelivered or Returned Shipments
If a shipment is returned due to:
- incorrect or incomplete address
- failure to collect the parcel
- refusal of delivery
we may offer reshipment once the customer covers additional shipping costs.
If the customer does not request reshipment, we will issue a refund reduced only by actual and non-recoverable shipping and handling costs incurred by us.
7. Lost Shipments
If tracking does not update for a prolonged period, the customer should first contact the carrier.
If the carrier confirms the shipment as lost, we will review the case and may offer a replacement or refund.
8. Customs Refusal
If a customer refuses to pay customs duties or taxes, resulting in return shipment, any refund will be reduced by actual carrier return costs and handling fees.